Frequently Asked Questions

Download the app and tap "Sign Up". You can create an account using your email address or sign up with Google/Apple. Follow the prompts to set up your profile with basic information like age, weight, height, and activity level.

On the login screen, tap "Forgot Password". Enter your email address, and we'll send you a link to reset your password. Make sure to check your spam folder if you don't receive the email within a few minutes.

Go to Settings > Profile to update your personal information, goals, and preferences. Changes are saved automatically and will be reflected in your calorie calculations and recommendations.

Yes, you can delete your account in Settings > Account > Delete Account. This will permanently remove all your data. Make sure to export any important information before deleting your account, as this action cannot be undone.

Data automatically syncs when you're signed in with the same account on multiple devices. Make sure you have an internet connection for the sync to work. You can also manually sync by pulling down to refresh in the app.

The free version includes basic calorie tracking, food database access, progress monitoring, and limited photo recognition (5 photos per day). You can also set basic goals and view simple progress charts.

Premium features include unlimited AI photo recognition, advanced analytics and insights, custom meal planning, macro tracking, detailed progress reports, priority customer support, and ad-free experience.

Yes! Premium users can track protein, carbohydrates, and fats in addition to calories. You can set custom macro goals and view detailed breakdowns of your daily intake.

Yes, you can scan barcodes on packaged foods to quickly add them to your log. The app will automatically populate the nutritional information from our extensive database.

Absolutely! You can add custom foods with your own nutritional information and create recipes by combining multiple ingredients. This is perfect for homemade meals and family recipes.

Our AI achieves 95% accuracy for common foods. Accuracy may vary for complex dishes, unusual foods, or poor lighting conditions. The AI continuously learns and improves from user feedback.

The AI can recognize thousands of foods including fruits, vegetables, meats, grains, dairy products, prepared meals, and many ethnic cuisines. It works best with clear, well-lit photos of individual foods or simple dishes.

Take photos in good lighting, focus on one food item at a time, avoid shadows, and ensure the food is clearly visible. For mixed dishes, try photographing individual components separately for better accuracy.

Yes! You can always edit the recognized food, serving size, and nutritional information. The app will remember your corrections to improve future recognition accuracy.

Photo recognition requires an internet connection as the AI processing happens on our servers. However, you can manually log foods and view your data offline.

Absolutely. We use industry-standard encryption to protect your data both in transit and at rest. We never sell your personal information and only share data as described in our Privacy Policy.

We collect account information, health and nutrition data, app usage statistics, and device information. We use this data to provide app functionality and improve our services. See our Privacy Policy for complete details.

Yes, you can export your data in Settings > Data & Privacy > Export Data. You'll receive a download link via email within 24 hours containing all your nutrition data in a readable format.

We keep your data as long as your account is active. If you delete your account, we'll remove your data within 30 days. Some data may be retained longer if required by law or for legitimate business purposes.

Some personal information is required for basic functionality, but you can minimize data sharing by adjusting your privacy settings. However, this may limit certain features of the app.

Go to Settings > Subscription and choose your preferred plan. You can pay monthly or annually. Payment is processed securely through your device's app store.

You can cancel anytime in Settings > Subscription, or through your device's app store subscription settings. Your premium features will remain active until the end of your current billing period.

Refund policies are determined by your app store (Apple App Store or Google Play Store). We don't offer refunds for partial periods, but you can cancel anytime to stop future charges.

Yes, you can change your plan in Settings > Subscription. Changes will take effect at your next billing cycle. You can switch between monthly and annual plans or cancel entirely.

If payment fails, your premium features will be suspended until payment is successful. You'll receive notifications about the failed payment and can update your payment method in your app store settings.

Try restarting the app and your device. If the problem persists, check for app updates, clear the app cache, or reinstall the app. Contact our support team if issues continue.

Check your internet connection and make sure you're signed in with the same account on all devices. Try pulling down to refresh or restart the app. If problems persist, contact support.

Ensure you have a stable internet connection and good lighting. Try taking a clearer photo or manually search for the food instead. If the problem continues, it might be a temporary service issue.

Go to Settings > Help & Support > Report a Bug. Include details about what happened, your device model, and app version. You can also email us at help.nutrify@xpertgames.in for urgent issues.

Nutrify supports iOS 13+ and Android 8+. For the best experience, we recommend using devices with at least 2GB RAM and a camera with autofocus for photo recognition.